Help
How can we help?
From your first purchase to your next download. Start with the step you need.
One-time purchases
Just want a few tracks?
You can buy individual tracks without a subscription or DJ approval. You will need to sign in to shop.
- Find your music. Open Tracks, preview the song, and check the version you want, such as Clean or Dirty.
- Add it to your cart. Press the shopping-cart icon beside the track. Its price is shown in the listing.
- Review and pay. Open the cart at the top of the site, check your items and total, and complete checkout through PayPal.
- Get your files. Open My Library in your account and press Download beside your purchased track.
This is a one-time purchase. Buying a track does not start a monthly subscription.
Browse TracksRegular downloads
Would a monthly plan suit you better?
A subscription gives you a download allowance for each billing cycle. It is a recurring payment, not a one-time bundle.
- Compare your available plans. Open Account → Subscriptions to see current prices, download allowances, and eligibility for your account.
- Choose and approve your plan. Read its terms and approve the recurring payment through PayPal.
- Use your allowance. Once the plan is Active, open Tracks and use the blue download button on an eligible track. Your music is also saved in My Library.
For value, compare the monthly charge with how many tracks you actually expect to download. A quoted cost per track assumes you use the full allowance; using fewer tracks does not reduce the monthly charge.
Where is the offer I used on the old site?
Only plans currently available to your account can be purchased. An existing grandfathered plan keeps its protected terms while it remains active and in good standing. Once cancelled, discontinued plans and grandfathered terms cannot be reinstated.
For working DJs
How do I get DJ pricing?
Working DJs can apply for professional plan options. “Vetted” means your DJ activity has been reviewed and approved.
- Open Account → Subscriptions and choose Request DJ Access.
- Share your stage name and a DJ profile, social link, or a short note about where you play.
- After approval, review the professional plans available to your account and choose one if it suits you.
Applying does not buy a plan. You can still buy individual tracks without DJ approval.
Protected professional pricing lasts while your plan stays active and in good standing. Read the cancellation and cooldown terms shown with your plan before subscribing.
Open DJ AccessWhere do I download my music?
Open Account → My Library. Find your track and press Download. On a phone, look for the down-arrow button beneath the track details.
For several tracks, use ZIP Builder in My Library to select your music and create one ZIP of the audio files.
Open My LibraryWhat do download periods and “Active until” mean?
Downloading a track or adding it to a ZIP starts an access period when one is not already active. You can download again during that active period without using another period. My Library shows the time remaining, remaining periods, and the current access rules under “How to download your tracks.” Save and back up your files after downloading.
My file is processing. What should I do?
Let processing finish, then check My Library again. If the track stays unavailable or an error appears, contact support with the track title, version, and exact error message.
A purchase is missing or the version seems wrong.
Check that you are signed in to the account used for the purchase and that the track title and version match. If it still looks wrong, send support the track link, purchase reference if available, and a screenshot. We can check the purchase and file.
Account & checkout help
I cannot sign in.
Use the password-reset option in Sign In with your account email, then check your inbox and spam folder. If you still cannot get in, use the contact link below and include the error you see. Never send your password.
Checkout is unavailable or PayPal shows an error.
Check your cart for price or availability notices and follow any instructions shown. If checkout still will not proceed, contact support with the exact error and a screenshot. If PayPal shows a completed payment but the music is missing, include the payment reference so we can check before you try paying again.
Do I have to pay the cart price when I have a subscription?
Use the plan download button on eligible tracks while your plan is active and has downloads remaining. The cart is for individual purchases. Check Account → Subscriptions for your plan status, balance, and coverage if you do not see the plan download option.
Still need a hand?
Send us what you were trying to do, the track title or link if relevant, and the exact error or a screenshot. Account support includes your account details so we can investigate.
Editors can also find their handbook and upload guidance in the Editor Hub.